RAZOR DIRT QUAD is Defective after only 4 and a half months

CONSUMER ALERT!! My Son was given a Razor Dirt Quad for Christmas by Santa in December 2009. It seemed well designed, and better quality than other electric riding toys. Unfortunately, this was not true. After using only riding this toy on our neighborhood sidewalks on evening walks a few times a month, the Razor Dirt Quad quit working after five months. My 5 year old son only rode this on sidewalks, on evening walks with supervision by us. So no crashing or abusive use was ever inflicted on the toy. I called Razor and was informed that they only had a 90 day warranty. I explained to the Razor customer service that my 5 year old son rode this toy the equivalent of less than 20 times, so there must be a manufacturer defect. Razor said they would only offer me free shipping. I would have to buy parts and labor. But the customer service agent said to call back after we find out what was wrong by “taking the toy to one of their authorized repair shops”. I assumed that if the repair shop suspected a manufacturer defect, and not abuse to the toy, or operator error, Razor might warranty the parts. I then took the Razor Dirt Quad to the authorized repair shop, and was called 2 days later. I was told that the toy had a “faulty throttle assembly” and also an “electronic sending unit”. The technician said that most likely this was probably defective from the manufacturer, because such a short time had passed, and so little use had been put on the toy. He said that Razor told him
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6 Responses to “RAZOR DIRT QUAD is Defective after only 4 and a half months”

  • kidzzzandquadzzz:

    Hi,

    I am a RAZOR dealer in France (Europe). This happens rarely. When it does, the solution to this is only changing the controller and / or the throttle, for a small handfull of money. Sometimes it’s even only a fuse !
    Made in China is not the issue. First there is no industry in western world capable to produce such machines, second the price would be 3 or 4 times higher.
    Breakdowns happen even with Porsche and Mercedes. Here, the replacement of a minor cheap parts solves the problem.

  • a7x408FTW:

    not trhue our produc is 100% still recycle from usa.
    wich is good quality. our quad as 1 full year limited warranty.

    att
    john can cook

  • jackaaayyy:

    @fleetingdays ~ THANK YOUR GOVERNMENT!! LOOK AT EVERYTHING YOU BUY, EVEN OUR TOOTHPASTE IS NO LONGER MADE IN THE USA….HELLO!!

  • jackaaayyy:

    THIS IS WHY EXTENDED WARRANTY ARE A GREAT IDEA!!!

  • fleetingdays:

    I’m sick of this Chinese crap. Walmart – Target – Walgreen’s… Hello!!

  • pjswint:

    Good info to know before spending $450-$500 on this toy.

    Unbelievable that Razor will not back up their products, and leave customers out in the cold.

    What is worse is that they are hurting a 5 year old child by selling such crappy products. I tell my child that we can’t buy toys made in China, as they always break too easy.

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